Terms of Service

Version date: 26 June 2026 · Governing law: England and Wales

These Terms of Service (the “Terms”) are a legal agreement between you and SLG Limited, a company registered in England and Wales under company number 16715958, whose registered office is at Unit 24 Brookside Business Park, Stone, Staffordshire, England, ST15 0RZ (“O.NEVO”, “we”, “our”, “us”). They govern your use of the O.NEVO mobile application, website, wearable devices and related services (together, the “Service”).

By creating an account, taking out a membership or otherwise using the Service, you confirm that you accept these Terms and agree to comply with them. If you do not agree, you must not use the Service. Your membership is also governed by the Membership Agreement, and your personal data by the Privacy Policy; together these documents form the agreement between us. If there is any conflict, the Membership Agreement prevails for membership, billing and device matters.

1. Definitions

• “Account” — the account you create to access the Service.
• “Device” — an O.NEVO Band or O.NEVO Watch provided with a membership.
• “Membership” — a paid subscription that unlocks the app, described in the Membership Agreement.
• “Content” — data, text and information available through or generated by the Service, including your health and fitness data.

2. Eligibility

You must be at least 18 years old and able to enter into a legally binding contract to use the Service and take out a Membership. By using the Service you confirm that you meet these requirements and that the information you provide is accurate and kept up to date.

3. Your account and security

You must provide accurate registration details and keep them current. You are responsible for keeping your login credentials confidential and for all activity that takes place under your Account. Tell us promptly at support@bigbearautomations.com if you believe your Account has been accessed without your authorisation. We may suspend, restrict or close an Account that is used in breach of these Terms, that we reasonably believe to be compromised, or where required by law.

4. The Service and how it works

O.NEVO is a wearable plus membership. You wear a Device, which records measurements such as heart rate, heart-rate variability, sleep and activity; the app turns these into scores and insights and synchronises your history. The app is a free download; a Membership is required to unlock its features and your data sync. The Service depends on your Device, your mobile phone, connectivity and certain third-party services, and some features may not be available at all times or in all places.

5. Membership, devices and payment

Memberships, prices, the 12-month minimum term, monthly billing and auto-renewal, device leasing, your statutory cancellation rights, and cancellation and device return are all set out in the Membership Agreement, which forms part of these Terms. Payments are processed by our payment provider, Stripe; we do not store your full card details.

6. Licence to use the app

While your Membership is active, we grant you a limited, non-exclusive, non-transferable, revocable licence to download and use the app on devices you own or control, for your personal, non-commercial use. This licence ends if your Membership ends or these Terms are terminated. You must comply with any app-store terms that also apply.

7. Acceptable use

You agree not to:

• use the Service unlawfully, fraudulently or for any unlawful or harmful purpose;
• copy, modify, reverse-engineer, decompile or attempt to extract source code from the app or Device firmware, except to the extent this restriction is prohibited by law;
• tamper with, circumvent or attempt to bypass the Membership, security or access controls;
• resell, sub-licence, lease or commercially exploit the Service or a leased Device without our written consent;
• introduce malicious code, scrape, or place an unreasonable load on our systems; or
• access or use data of other users, members or trainers that you are not entitled to access.

8. Your data and content

You keep ownership of the health and fitness data you generate. You grant us a licence to host, process and display that data as needed to provide the Service and as described in the Privacy Policy. Our processing of your personal data — including your health data, which is special-category data under UK data-protection law — is governed by the Privacy Policy.

9. Intellectual property

The O.NEVO name, logo, app, website, designs, scoring methods and content are owned by O.NEVO or its licensors and are protected by intellectual-property laws. Except for the limited licence in section 6, no rights are granted to you. You must not use our branding without our written permission.

10. Third-party services

The Service relies on third parties, including Stripe (payments), Supabase (hosting and authentication), OpenStreetMap (maps) and the Apple and Google app stores. Your use of those services may be subject to their own terms. We are not responsible for third-party services we do not control.

11. Availability, updates and changes to the Service

We aim to keep the Service available but do not guarantee that it will be uninterrupted, timely, secure or error-free. We may update, improve, suspend, restrict or withdraw features, and may carry out maintenance, for operational, legal or security reasons. Where a change materially reduces the Service, we will give you reasonable notice where we can.

12. Suspension and termination

You may stop using the Service at any time; ending a Membership is dealt with in the Membership Agreement. We may suspend or end your access if you materially breach these Terms, if your payment fails and is not resolved, if we reasonably suspect fraud or misuse, or if required by law. Where the breach can be put right, we will normally give you the chance to do so first. Sections that by their nature should survive termination (including intellectual property, liability, and governing law) continue to apply.

13. Our liability to you

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any other liability that cannot be limited or excluded under English law — including your statutory rights under the Consumer Rights Act 2015.

Subject to that, and because you are a consumer using the Service for personal use:

• we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable;
• we are not liable for business losses — the Service is for domestic and private use, and we have no liability for loss of profit, loss of business, business interruption or loss of business opportunity; and
• we are not liable for any decision you make in reliance on the app’s non-medical scores or insights, which are not a substitute for professional advice.

Where we are liable, and to the extent the law allows us to cap our liability, our total liability to you arising from or in connection with the Service in any 12-month period is limited to the total Membership fees you paid to us in the 12 months before the event giving rise to the claim. This cap does not apply to the liabilities described in the first paragraph of this section.

14. Events outside our control

We are not responsible for failures or delays caused by events outside our reasonable control, including network or hosting outages, failures of public or private telecommunications, supplier failures, power failures, strikes, or acts of God. If such an event affects the Service, we will take reasonable steps to minimise the impact.

15. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes to the Service, our suppliers or the law. We will post the updated version here with a new version date and, where a change is material and affects your rights, give you reasonable notice. Continuing to use the Service after the change takes effect means you accept the updated Terms; if you do not accept a change, you may end your Membership in accordance with the Membership Agreement.

16. Complaints and dispute resolution

If you have a problem, please contact us first at support@bigbearautomations.com and we will try to resolve it. These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales, and you and we agree to the exclusive jurisdiction of the courts of England and Wales. If you live elsewhere in the UK, you may bring proceedings in your local courts. Nothing in these Terms affects your statutory rights as a consumer.

17. General

• Assignment. We may transfer our rights and obligations under these Terms to another organisation; we will tell you if this happens and ensure it does not affect your rights. You may not transfer your rights or obligations without our consent.
• Severance. If any provision is found to be unlawful or unenforceable, the rest of the Terms continue in force.
• No waiver. If we delay in enforcing these Terms, that does not prevent us enforcing them later.
• Third parties. No one other than you and us has any rights to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
• Entire agreement. These Terms, the Membership Agreement and the Privacy Policy are the entire agreement between us about the Service.

18. Contact us