Membership Agreement

Version date: 26 June 2026 · Governing law: England and Wales

This Membership Agreement (the “Agreement”) is between you (“you”, “the member”) and SLG Limited, a company registered in England and Wales under company number 16715958, whose registered office is at Unit 24 Brookside Business Park, Stone, Staffordshire, England, ST15 0RZ (“O.NEVO”, “we”, “our”, “us”). It governs your O.NEVO membership and your use of the wearable device provided with it (the “Device”). It applies together with our Terms of Service and Privacy Policy. By completing checkout and ticking the consent box, you enter into this Agreement.

1. Definitions

• “Device” — the O.NEVO Band or O.NEVO Watch supplied with your membership.
• “Start Date” — the date your first payment is taken.
• “Minimum Term” — the 12-month minimum membership period from the Start Date.
• “Account page” — your online membership management page.

2. The membership and the Device

An O.NEVO membership unlocks the O.NEVO app and includes the use of a Device (an O.NEVO Band or O.NEVO Watch). The app is a free download; the membership is what unlocks its features and your data synchronisation. We will provide the app and arrange delivery of the Device to the address you give at checkout.

3. Eligibility and your order

You must be at least 18 and able to enter a binding contract (see the Terms of Service). Your order is an offer to take out a membership; the Agreement is formed, and the Minimum Term begins, when your first payment is taken on the Start Date. We will confirm your membership by email.

4. The 12-month minimum term

Your membership runs for a minimum term of 12 months from the Start Date and then continues on a rolling monthly basis until cancelled. The key consequences of the Minimum Term are:

• During the Minimum Term the Device is leased to you and remains our property (section 5).
• If you cancel after the 14-day cancellation period but before the end of the Minimum Term, you must return the Device, and your membership and billing continue until we receive it in good condition (section 7).
• Once the Minimum Term completes, the Device becomes yours to keep and you may cancel at any time (section 10).

5. The Device is leased during the term

Until the Minimum Term completes, the Device is leased to you and remains the property of O.NEVO. You agree to take reasonable care of it and not to sell, give away, pledge, modify or dispose of it during the Minimum Term. While the Device is in your possession you are responsible for loss or damage to it (other than fair wear and tear, or a fault covered by section 11). When the Minimum Term completes, ownership of the Device transfers to you automatically at no extra cost.

6. Price and payment

• O.NEVO Band — £6.99 per month.
• O.NEVO Watch — £9.99 per month.
• Fees are billed monthly in advance to your payment card through our payment provider, Stripe. Prices include VAT where applicable.
• Your membership renews automatically each month. After the Minimum Term it continues monthly until you cancel.
• If a payment fails, we may retry it and may suspend the membership until payment is made; you remain responsible for amounts properly due.
• We may change the monthly price for future periods by giving you at least 30 days’ notice by email. A price change will not take effect during your current Minimum Term. If you do not accept a change that takes effect after your Minimum Term, you may cancel before it applies.

7. Your 14-day right to cancel (cooling-off)

You may cancel for any reason within 14 days. The 14-day period ends 14 days after the day you (or someone you nominate) receive the Device. To cancel, tell us clearly within that period — for example from your Account page or by emailing support@bigbearautomations.com.

If you cancel within the 14 days:

• You must return the Device to us (see section 8) without undue delay and within 14 days of telling us you are cancelling.
• We will refund the payments you have made, using the same payment method, within 14 days of receiving the Device back (or of you showing you have sent it back, if earlier).
• If you asked us to start your membership within the 14-day period, we may keep a proportionate amount for the membership you used before you cancelled.
• We may reduce the refund to reflect any loss in the Device’s value caused by your handling it more than was necessary to inspect it.

8. Cancelling within the 12-month term (after the 14 days)

After the 14-day period, you may still request cancellation at any time from your Account page. If you cancel during the Minimum Term:

• You must return the Device to us, in good condition, at the address in section 9.
• Your membership and monthly billing continue until we receive the Device in good condition — cancellation completes on receipt, not on the date you request it.
• We will confirm receipt, stop future billing from the next billing date after the Device is received and inspected, and not charge you a further month once it is back.

9. Returning the Device and its condition

Return the Device to: SLG Limited, Unit 24 Brookside Business Park, Stone, Staffordshire, England, ST15 0RZ.

Good condition means the Device is returned complete (including the strap and any charger supplied), functional, and free from damage beyond normal cosmetic wear — for example a working sensor and charging contacts, with no liquid damage, cracked housing or non-functioning electronics.

Return postage. You pay the cost of returning the Device unless we agree otherwise or the law requires us to bear it (for example where you cancel under section 7 because the Device is faulty or misdescribed). We recommend a tracked service and keeping proof of postage; the Device remains your responsibility until we receive it.

10. If the Device is not returned, or is returned damaged

If you cancel during the Minimum Term and do not return the Device, your membership and monthly billing continue for the remainder of the Minimum Term until the Device is returned. If the Device is returned damaged beyond “good condition” or incomplete (and the issue is not a fault covered by section 11 or fair wear and tear), we will not refund the most recent monthly payment for that period. We will tell you before applying any such consequence and explain the reason.

11. After the 12-month term

When the Minimum Term completes, the Device becomes your property at no extra cost. You may then cancel your membership at any time from your Account page and keep the Device. Cancelling stops future billing from the next billing date; we do not refund part-months unless the law requires it.

12. Faulty devices and your statutory rights

Nothing in this Agreement affects your legal rights. Under the Consumer Rights Act 2015, the Device must be of satisfactory quality, fit for purpose and as described. If the Device is faulty or not as described, you are entitled to a remedy — which may include a repair, replacement or refund — and you should contact us at support@bigbearautomations.com. Where a fault means you return the Device, we will cover reasonable return costs. These rights are in addition to the cancellation rights above.

13. Suspending or ending your membership

We may suspend or end your membership if you materially breach this Agreement or the Terms of Service, if payment fails and is not resolved, or if we reasonably suspect fraud or misuse. Where the issue can be put right, we will normally give you the chance to do so first. If we end your membership during the Minimum Term other than for your breach, we will deal with the Device and any refund fairly and in line with your legal rights.

14. Our liability

Our liability to you in connection with your membership and the Device is as set out in the Terms of Service. Nothing in this Agreement limits liability that cannot be limited by law, or your statutory rights as a consumer.

15. Changes to this Agreement

We may update this Agreement from time to time. We will post the updated version here with a new version date and, where a change is material and affects your rights, give you reasonable notice. Changes will not reduce the rights you have during your current Minimum Term except as required by law.

16. General and governing law

This Agreement, the Terms of Service and the Privacy Policy together govern your membership. This Agreement is governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction; if you live elsewhere in the UK you may bring proceedings in your local courts. Nothing in this Agreement affects your statutory rights as a consumer.

17. Contact us